Contact
Operator: Beijing Frame Technology Co., Ltd.
Email: support@framex.vip
To help us investigate faster, include your device model, operating system version, FrameX app version, reproduction steps, and relevant screenshots when possible.
What We Can Help With
- Video import, frame extraction, asset saving, and Library usage.
- Account sign-in, entitlement status, subscriptions, purchases, and restore requests.
- Privacy policy questions, data access, correction, deletion, and account-related requests.
- Business verification information for App Store, Google Play, or other platform review processes.
Response Time
We usually respond within 3 business days. Complex issues may require additional time for investigation.
Data Deletion Requests
To request deletion of account-related data, email support@framex.vip from the email address associated with your account and include "Data Deletion Request" in the subject line. Local assets are managed and deleted on your own device.